Terms and Conditions

Delivery Service

We e-mail dispatch details to you within 5 days of your order. We provide you with a web link to our carriers to enable you to track the exact status of your delivery from leaving the warehouse to arriving at your door. If, for any reason, we are unable to deliver, the carrier will contact you as soon as possible to agree an alternative day. Whilst we'll do our utmost to deliver to you when indicated, if for any reason it would be unsafe, or if access is restricted, we reserve the right to refuse to deliver.

Standard Products: Refund & Exchange Policy

You may cancel your order within 3 working days of placing it and obtain a full refund. You may also obtain a full refund provided you return the whole package to us (with the product unopened and with any seals intact and unused) 5 working days. To provide the best service, warranties are provided directly by the individual manufacturers. Please refer to our web site for more information. This does not affect your statutory rights. If a product is damaged on delivery we will be happy to exchange it for you if you report it within 5 working days of delivery and return the whole of the damaged consignment. Copyright and Intellectual Property You acknowledge and accept that The Health Centre (the 'Company') owns the intellectual property rights in this website (the 'Site') and its content (the 'Content') including without limitation as to generality, all user documentation, software, customer information and e-mail including the copyright therein and all rights and interests in the Company's trademarks, none of which marks may be used without the Company's written permission.

Governing Law and Contract Formation

No contract will subsist between you and the Company until the Company accepts your order by e-mail confirming that it has procured the dispatch of your product. Any such contract will be deemed to have been concluded in England and will be interpreted, construed and enforced in all respects in accordance with English Law and both you and the Company submit to the jurisdiction of the English courts.

Cooling Off Period

At The Health Centre we want you to be delighted with our services. You may want to return items on some occasions. That's why (in addition to your statutory rights) under our "no quibbles" guarantee if, for any reason you are unhappy with your purchase, you can return it to us in its original condition within 5 working days of the date you received the item by following the procedures for "Returning Goods" set out in the next paragraph, filling out a returns slip (available via post if you contact us,) giving the reason as 'contract cancellation'. Please note that you will be responsible for the costs of returning goods to us unless we delivered the item to you in error, or if the item is faulty. If we do not receive the item back from you with the correctly completed returns slip, we may arrange for the collection of the item from your residence at your cost.

Returning Goods

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 5 working days of the date you received the item, undamaged, and as soon as we receive the properly returned goods we will refund the relevant part f the purchase price for that item together (save in the case of contract cancellation) with the items normal postage charge. We will issue a full refund for the price you paid for the item. Please note: We can only accept the return of opened items if they are faulty. Please follow the steps below to enable us to process your refund efficiently: Fill out a returns slip, giving the reason for the return (this MUST include your order number found on your delivery slip) In the case of a faulty product, please provide a full description of the fault in the allocated space of the return slip wrap the item securely in its original packaging (if any) with all warranty cards, licenses, manuals and accessories then send the package to the address below:

Financial Services Net Limited
Dot Com House
Broomfield Place
Coventry
CV5 6GY

We will notify you via e-mail when we have processed your refund.
For your protection we recommend you use a recorded delivery service.

Payment Options

After browsing through the Health Centre and deciding what you want to buy, you can select from a range of Payment Options tailored for you. You can be secure knowing your details are safe with us. In fact, we are so secure about the transaction security on our site, that we support every purchase with a security guarantee. We accept Visa, Delta, Visa Electron, MasterCard, EuroCard, Switch, and Solo

Privacy Policy

The Health Centre knows that you care how information about you is used and shared and as we appreciate your trust in us to do that carefully and sensibly we can confirm that: Any personal information provided or toi be gathered by us is controlled primarily by us and that we conduct our business in accordance with this Privacy notice and only as permitted by the UK's Data Protection Act. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information your input. We reveal only the last five digits of your card numbers when confirming an order. Of course, we transmit the entire card number to the appropriate credit card company during order processing. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

If you have any queries or problems in relation to these Terms or with you product, goods or services provided, please see our 'Contact us' page to discover the many ways to contact us, and our support team will be able to assist you.
(If it is a technical query please contact the manufacturer first).